Over 25 years moderation experience
Originally part of the NEOCOM MULTIMEDIA group (euronext MLNEO), Idixit has over 25 years moderation experience. Since the company’s creation in 1986 and our moderation of BBS (Bulletin board systems), today’s internet forums ancestors, we have been continuously dealing with the challenges of content moderation. It’s a big part of our company culture and so it’s natural that today we oversee the moderation of a large number of online forums and social network pages.
Idixit was created as a separate business entity in 2008 and has gone on to become the only moderation provider capable of moderating all main European and world languages. To respond to our clients needs, we have recruited personnel speaking English, German, French, Italian, Spanish, Portuguese, Dutch, Polish, Mandarin, Japanese… and many more. For each language, we have mother tongue moderators and community managers.
In 2009 we launched ‘Multimod’, our proprietary moderation and community management software application. The fruits of years’ experience and research in the moderation of content, Multimod allows us to optimise our manpower by advance collection and sorting (e.g. by language and priority) of the content to be moderated.
Multimod interfaces with all principal social networks and forum software (Facebook, Twitter, Youtube etc.) and allows us to send all new comments, photos, videos directly to the screens of our trained moderators. Not only does the software greatly increase our moderation speed and capacity, but it also offers our clients a real time traceability of the work being carried out, notably the interventions of each moderator on each item moderated.
With busines growing, Idixit opens up offices in Barcelona, the perfect hub for an educated pan-European native workforce. To couple the expansion, our software is enhanced and now connects to more and more social networks, with Twitter being integrated seamlessly into the work flow.
The combination of increased staffing and technological advances sees Idixit post record growth in 2011.
Idixit, began 2011 with excellent news. Already offering moderation services for medical brands, the innovative company was named the key supplier of Adverse Events reporting by one of the top pharma companies in the world.
To maintain public and patient safety, all pharmaceutical companies are required to report adverse event information associated with their products with in a 24 timeframe.
Idixit is able to guarantee a constant presence for fast and efficient Adverse Event monitoring, escalation and reporting across numerous brands and social media sources.
Whilst Idixit works with a large number of international clients, 2013 was a record year for contracts for English language moderation – with many companies testing the water on Social Media in English to begin with, before taking advantage of the company’s multi-lingual offering to branch out into building communities in multiple countries and languages.